What’s this marketplace?
mumstruly.com is a one-stop portal for parents, created by people who understand mums and their needs. Supported by a network of partners and merchants, it offers products and services handpicked for mums and their little ones, along with regular discounts and promotions. What’s more, you can also get expert advice on raising your child or book medical appointments.  
Browsing the marketplace
You can browse the products and services available and book appointments online, even without signing up. However, you will need to sign up for an account and log in to purchase any curated item from Robinsons. You can create a user account in minutes and enjoy welcome offers, regular discounts and special promotions available exclusively from our partners. 
Our partner merchants
Robinsons
6216 8388 
(Daily: 10.30am - 10pm)

FairPrice
3138 9191 
(Monday - Saturday: 9am - 10pm; Sunday & Public Holidays: 9am - 6pm) 

Singapore Medical Group - Paediatrics 
Kids Clinic @ Bishan: 6356 8909
Kids Clinic @ Toa Payoh: 6354 0662 
Kids Clinic @ Mt Alvernia: 6356 8143 
Kids Clinic @ Bedok: 6817 8883 
Note: Operating hours for each clinic varies. You can find get the latest most up-to-date information at www.kidsclinic.sg 

Doctor Anywhere 
6591 8668 
(Daily: 9am - 8pm)
Creating a user account
mumstruly.com welcomes everyone! Simply sign up to browse products and services curated for parents. We collect, use and disclose the data you provide in your user account profile in accordance with the policies shown on this website (OCBC Marketplace Terms of Use, OCBC Data Protection Policy, Marketplace Data Protection Policy). You may choose to remain signed in to improve your experience, or sign out after each visit.
Forget your password?
Your user account login ID is the email address you used to sign up at mumstruly.com. If you are unable to recall that email address, please create a new account using a different email address.  If you have forgotten your password, click ‘Forgot password?’ on the login screen, enter the email address you used to sign up, and click ‘Reset password’. We will send a link to the email address you used to sign up for the account so you can reset your password.
Product availability
Products and services are available only in Singapore. The only exception is Doctor Anywhere’s video consultation service, which takes place online. Your items are only reserved when the transaction has been charged to your card. Your cart will show the items you have added until you are ready to make payment.
Order processing
For Robinsons orders, you will receive an email from [email protected] informing you that your order is being processed. Your order number and status will also be reflected in your user account’s ‘Purchases’  section. If your purchase history is not updated with the new order or if you do not receive the email, please email us at [email protected] We will get back to you within one business day. 

For FairPrice On orders, you will get an acknowledgement directly from FairPrice On.
Order cancellation
 To cancel or return an order, please contact the merchant directly. The terms of the cancellation are set by the merchant and they will make the final decision.
Payment
You can pay with your Visa/MasterCard credit or debit cards. Both OCBC Bank and non-OCBC Bank cards are accepted. Purchases made from Robinsons on this website are classified as ‘Online’ transactions. For payment-related queries, please contact the bank that issued your credit/debit card. 
Payment security
All transactions on mumstruly.com are 3D-authenticated, so you should receive a One-Time Password (OTP). If you do not receive an OTP, the transaction has not been processed.  For instance, if your Robinsons order goes through, you should receive an OTP confirmation via SMS on your mobile phone. If you do not or are unable to key in the OTP on the portal, your payment has not been processed yet. If you have an issue with the OTP, please contact the bank that issued your credit/debit card.
Delivery
We do not directly manage the delivery of goods and services purchased on this portal. If you would like to change your delivery date or time, please contact the merchant’s customer service directly. 

Robinsons 
Delivery will be made three to five business days after your order is confirmed. You do not need to pay any delivery charges for all orders made through mumstruly.com from now till 31 August 2018 (U.P. SGD 12.80). In the event of an unsuccessful delivery attempt, a SGD 20 re-delivery charge will apply. This fee will be charged to the credit or debit card used for your purchase within two working days of re-delivery.  

6216 8388 
(Daily, 10.30am to 10pm)  

FairPrice 
Select your preferred delivery mode and time when you check out your purchase at FairPrice On. You can choose ‘Home Delivery’ or ‘Click & Collect’ – just spend at least SGD 59 and SGD 29 respectively for free delivery. 
3138 9191 
(Monday to Saturday, 9am to 10pm; Sunday & Public Holidays, 9am to 6pm)
Browser compatibility
For the best experience, please use the latest versions of Chrome, Safari or Firefox. You can try refreshing your browser if the portal is slow to load. If that does not help, the lag could be due to high traffic or server problems. Do try again after a few minutes.
Partnerships
We will continually expand and improve our selection of products and services with both new and existing partners. 
Feedback
If you have any questions or feedback, please feel free to email us at [email protected]